{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free standard delivery across Canada on every order, with no minimum spend. Orders are processed on business days; orders placed before 12pm EST are typically dispatched the same day, with tracking emailed from dispatch. This store ships within Canada only. Any applicable sales taxes are included in the price shown.",
    "content": "Shipping and delivery Last updated 29 August 2026. Where we deliver Canada only. We do not ship overseas from this store. Luxury Bedding sells in other countries under the same brand, and if you are outside Canada one of those stores will be the right place rather than this one. We deliver everywhere in Canada, including Toronto ON, Montreal QC, Vancouver BC, Calgary AB, Edmonton AB, Ottawa ON, Winnipeg MB, Quebec City QC, Hamilton ON, Halifax NS, Victoria BC. What delivery costs Nothing. Standard delivery is free on every order, Canada-wide. There is no minimum spend and no coupon code to enter. Any applicable sales taxes are included in the price shown, so the figure on the product page is the figure you pay. Order processing Orders are processed on business days, Monday to Friday, excluding Canadian public holidays. Orders placed before 12:00pm EST are typically processed the same day. You will receive a shipping confirmation email with tracking details as soon as your order has been dispatched. Please make sure your shipping address is correct at checkout. We are not responsible for delays or non-delivery caused by an incorrect address being provided. Packaging Your set is carefully folded and packaged to prevent compression creasing in transit: packed in a sealed bag within a sturdy outer carton. We recommend unpacking and spreading your quilt cover for a few hours after receipt to let any transit creases relax. Returns Returns are covered separately: see Refunds & Returns for the 30-day policy, eligibility and the returns process. Questions Email theteam@customersupport.care and have your order confirmation number from your Stripe receipt ready; it helps us locate your order instantly.",
    "url": "https://luxurybedlinen.net/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Thirty days from delivery to return a set that is unused, unwashed and in its original packaging with all four pieces present, with the order confirmation email as proof of purchase. This is the shop's own policy: Canada has no general statutory cooling-off period for an ordinary online purchase. There is no handling charge; the customer pays return postage on a change of mind, and the store pays it for defective, damaged or incorrect items. Refunds go to the original payment method within 5 business days of the return being received and inspected. Damaged or defective arrivals should be reported within 48 hours of delivery with photos. Separately, statutory rights under applicable Canadian and provincial consumer protection law apply to everything sold and cannot be excluded: goods that are faulty, unfit for purpose or not as described carry a repair, replacement or refund from the shop, with return postage paid by the shop.",
    "content": "Refunds and returns Last updated 29 August 2026. Two separate things are described on this page and it is worth keeping them apart. The first is your statutory rights under Canadian consumer protection law, which we cannot limit. The second is our own 30-day returns policy, which we offer voluntarily because the law does not require it. Your statutory rights Consumer protection in Canada is provincial, and our goods come with statutory protections that cannot be excluded. Provincial sale of goods legislation implies conditions that goods correspond with their description and are of merchantable quality and fit for their purpose, and provincial consumer protection statutes, such as British Columbia’s Business Practices and Consumer Protection Act, govern how we deal with you. If goods fail those conditions, you are entitled to a remedy from us: a repair, a replacement or a refund. We pay the return postage, and nothing anywhere on this site limits any of it. Tell us as soon as you can. Email theteam@customersupport.care with your order number, what is wrong and a photograph if the problem is visible. Our 30-day returns policy Canada has no general statutory cooling-off period for an ordinary online purchase (some provinces give distance-sales cancellation rights in specific circumstances, such as goods not delivered on time), so what follows is our own policy rather than a right you have in law. We would rather say that plainly than let you believe otherwise. If for any reason you are not completely satisfied, you have 30 days from the date of delivery to return your set: a question of fit, colour, or simply a change of direction in your interior design. To be eligible: the set is unused, unwashed and in its original packaging all original pieces are present (all 4 items in the set) you have proof of purchase (the order confirmation email) There is no handling charge. On a change of mind return you pay the postage to send the set back. We cover return shipping for items that are defective, damaged in transit, or incorrectly sent. Damaged or defective on arrival If your order arrives damaged or defective, contact us within 48 hours of delivery at theteam@customersupport.care with your order number and photos of the damage. We will arrange a replacement or a full refund at no cost to you. This is never a change of mind return: there is no postage to pay and no conditions beyond showing us the problem. How a return works Email theteam@customersupport.care within 30 days of delivery with your order number and the reason for the return. Our team responds within 2 business days with a return authorisation and instructions. Do not send anything back before you have that reply. Repack the set securely and ship it to the address provided. Once received and inspected, your refund is processed within 5 business days. Refund timing Refunds are issued to the original payment method used at checkout via Stripe. Allow 3 to 5 business days for the refund to appear in your account after processing. If you have not received your refund after 7 business days, check with your bank first, as processing times vary by institution, and then contact us. If we cannot sort it out Say so in the same email thread and it goes to someone else rather than back into the queue. If you are still not satisfied, you can contact the consumer protection authority in your province, such as Consumer Protection BC. Nothing on this page affects your right to do that. Who you are dealing with Luxury Bedding, trading as Luxury Bedding, operated by Caruso Consulting Co Ltd (Company registration (Thailand) 0765554000332), Suite 209, 3010 Boundary Road, Burnaby BC V5M 4A1, Canada. Email theteam@customersupport.care .",
    "url": "https://luxurybedlinen.net/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Luxury Bedding Canada collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy policy Last updated 25 August 2026. This policy explains what we collect, why, and what you can do about it. It is written to the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Who we are Luxury Bedding, trading as Luxury Bedding, operated by Caruso Consulting Co Ltd (Company registration (Thailand) 0765554000332), Suite 209, 3010 Boundary Road, Burnaby BC V5M 4A1, Canada. Contact us about anything on this page at theteam@customersupport.care . What we collect and why Order details. Your name, email address, delivery address and phone number, so the order can be picked, sent and tracked, and so we can contact you about it. Messages. Whatever you send us through the contact form or by email, so we can answer it. Site analytics. Which pages were viewed and roughly where from, so we can see what is useful. These load only after you accept cookies. We do not ask for anything we do not need, and there is no account to create on this site: checkout is guest only. Payment details We do not collect or store card numbers. Card payments go to Stripe and PayPal payments go to PayPal, and in both cases the payment details are entered with them rather than with us. What comes back to us is confirmation that the payment succeeded and the order details attached to it. Who else sees it Only the parties needed to complete your order: the warehouse that picks and packs it, the courier that delivers it, the payment provider you chose, and the email service that sends your confirmation. We do not sell personal information and we do not pass it to anyone for their own marketing. Cookies and tracking The site sets a small number of cookies to keep your cart working. Analytics and advertising tags are different: they load only after you accept cookies, and you can change that at any time using the cookie settings link in the footer. See the cookie policy for the detail. Email Order confirmations and delivery updates are transactional: you get them because you bought something. We send marketing email only to people who have asked for it, every marketing message carries an unsubscribe link, and unsubscribing takes effect immediately. That is what Canada’s Anti-Spam Legislation (CASL) requires and it is also how we would want to be treated. How long we keep it Order records are kept for as long as Canadian tax and business record-keeping law requires. Contact form messages are kept while they are useful for supporting you and then deleted. Analytics data is held according to the retention setting on the analytics property and is not tied to your name. Your rights You can ask us what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it where we are not required to keep it. Email theteam@customersupport.care and we will respond within a reasonable time. Complaints If you think we have mishandled your personal information, tell us first and give us a chance to fix it. If you are not satisfied with how we handle the complaint, you can take it to the Office of the Privacy Commissioner of Canada at priv.gc.ca. Overseas storage Some of the services we use to run this store, including hosting, email delivery and analytics, store data on servers outside Canada. Where that happens we use established providers who are contractually required to protect the information they hold for us.",
    "url": "https://luxurybedlinen.net/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Luxury Bedding Canada.",
    "content": "Terms and conditions Last updated 25 August 2026. These are the terms you agree to by using this site and by ordering from it. If you do not agree with them, do not order. Who you are contracting with Luxury Bedding, trading as Luxury Bedding, operated by Caruso Consulting Co Ltd (Company registration (Thailand) 0765554000332), Suite 209, 3010 Boundary Road, Burnaby BC V5M 4A1, Canada. Contact: theteam@customersupport.care . Prices and taxes All prices are in Canadian dollars, and any applicable sales taxes are included in the price shown. The price shown on the product page is the price charged. Delivery is shown separately at checkout before you pay. We may change prices at any time, but the price that applies to your order is the one displayed when you placed it. Orders Placing an order is an offer to buy. We accept it when we dispatch the goods, and until then we may decline it, for example where an item is out of stock, where a price or description was obviously wrong, or where we cannot deliver to the address given. If we decline an order that has been paid for, we refund it in full. There is no account to create: checkout is guest only, and your order confirmation email is your record of the order. Product information We make every effort to display product colours and descriptions accurately. Jacquard weaves respond to ambient lighting, and colours may appear slightly different depending on your monitor and the light in the room; this is a characteristic of photographic reproduction and genuine woven textiles, not a defect. Where we do not publish a figure, the page says so rather than estimating one; if a detail matters to your decision, ask us before you order. Delivery We deliver within Canada only. Standard delivery is free on every order. Orders are processed on business days, and orders placed before 12pm EST are typically dispatched the same day, with tracking emailed from dispatch. Delivery times are estimates rather than guarantees, but goods that do not arrive within a reasonable time are our problem to resolve under applicable Canadian consumer protection law. Full detail on the shipping page . Orders we cannot fill All orders are subject to availability. We may refuse or cancel an order where a price or description was obviously wrong, where fraud is suspected, or where the product is unavailable, and where that happens any payment taken is refunded in full. Returns and refunds Our own returns policy gives you 30 days from delivery on an unused, unwashed set in its original packaging with all four pieces present, with no handling charge; on a change of mind you pay the return postage. Full detail, including what happens when something is faulty or wrong, is on the refunds and returns page . Shopping listings Our product listings on Google Shopping and Meta platforms reflect the products we sell, including pricing, availability and descriptions. If you believe any of our listings are inaccurate, contact us at theteam@customersupport.care . Your statutory rights Nothing in these terms excludes, restricts or modifies any right or remedy you have under applicable Canadian consumer protection law. Provincial sale of goods legislation implies conditions that goods correspond with their description and are of merchantable quality and fit for purpose, and provincial consumer protection statutes such as British Columbia's Business Practices and Consumer Protection Act govern how we may deal with you. Where goods fail those conditions you are entitled to a remedy from us, and nothing on this site limits that. Using this website Do not upload or transmit anything through this site that contains malicious code, that is defamatory, obscene or discriminatory, or that infringes someone else's intellectual property. The content of this site, including its text, images and layout, belongs to us or to our suppliers and may not be copied for commercial use without permission. Liability Subject always to the consumer guarantees above, and to the extent the law allows, our liability arising from an order is limited to resupplying the goods or paying the cost of having them resupplied. See the limited liability and indemnity page. Changes and governing law We may update these terms. The version on this page when you order is the one that applies to that order. These terms are governed by the laws of Canada, and the courts of the Province of British Columbia have jurisdiction, which does not affect any statutory right you have to bring a matter in your own province.",
    "url": "https://luxurybedlinen.net/terms-and-conditions/"
  }
}